13. How WPMU DEV Credits Work
This document aims to help you understand how the WPMU DEV pricing and credit system works.
13.1 Hosting & Membership Plans
Copy chapter anchor to clipboardWPMU DEV provides a few types of membership, not all of which include hosting credits. Here’s a quick breakdown of that first:
- Full memberships – Of all our full memberships – Basic, Standard, Freelancer & Agency – only the Agency membership plan includes monthly hosting credits that will be applied automatically toward the total cost of any sites you have hosted with us.
- Standalone hosting plans – Each standalone hosting plan includes a monthly credit which is applied automatically each month to cover the cost of hosting your site.
13.2 Your Hosting Credits
Copy chapter anchor to clipboardWhether you’re on our Agency membership or subscribe to a standalone hosting plan, your available hosting credits for the month can be viewed by clicking the button next to Plan on the Hub > Hosting > Overview screen for any hosted site.
You can also view your available credits on your WPMU DEV Account page, under the Payments & Billing tab.
- Account Credits – This indicates amounts credited or pro-rated to your account in the form of a refund, or when downgrading a hosting plan or an add-on plan, if any. These credits do not expire and are applied automatically to any due payment.
- Hosting Credits (included in membership) – This is the amount of monthly hosting credit included with your hosting plan or membership, if any. These credits do not accrue, and are applied automatically to any due monthly hosting payment.
- Hosting Credits (pre-paid) – This is the amount of hosting credits you may have pre-purchased during any past promotion, if any. These credits do not expire and are applied automatically to any due monthly hosting payment.
- Hosting Credits (Reseller promotion) – This is the amount of Reseller hosting credits you may have received as part of our Reseller promotion, if any. These credits expire after 6 months and are applied automatically to hosting payments for sites created by your clients through our Reseller feature.
13.3 Adding Additional Sites
Copy chapter anchor to clipboardWhether you’re on a full membership, or subscribe to a standalone hosting plan, you can add additional hosted sites to your account at any time.
Additional Sites on a Full Membership
If you add hosted sites on your full membership, any hosting costs over and above any monthly credit which may be included would be billed to your credit card each month.
For example, if you have one site at the Bronze level (at $12/month), and have another site on the Silver hosting plan (at $30/month), that equals a total monthly hosting cost of $42 ($12 + $30). If your available monthly hosting credit is $12, the balance of $30 would be billed to your credit card each month.
Additional Sites Added to Any Standalone Hosting Plan
Any additional hosted site you add to your account, regardless of the standalone hosting plan you’re currently on, would be created at the hosting level you select, and you would incur the additional corresponding charge each month.
If you later upgrade a site to a higher hosting plan, the monthly charge would be adjusted and pro-rated for the current month. Then each subsequent month would be billed at the full cost for the new hosting plan for that added site.
13.4 Get Support
Copy chapter anchor to clipboardIf you still have questions or need assistance after reading this document, please don’t hesitate to contact our support superheroes using the available options under the Support tab in your Hub or via the Support tab in your WPMU DEV Dashboard.
